Privacy Policy

1. Introduction

Welcome to BizSim Game Studios. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you play our games or interact with any of our services, websites, or applications (collectively, the "Services").

This policy applies to all BizSim Game Studios games, including:

By downloading, accessing, or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.

2. Data Controller

The data controller responsible for your personal information is:

If you have any questions or concerns about how we handle your data, please contact us using the details above.

3. Information We Collect

3.1 Data You Provide

We collect information that you voluntarily provide to us, including:

• In-game username, display name, and password
• Email address
• Profile information such as name, age, gender, profile photo, and social media accounts
• Messages, chat logs, and communications you send through our Services
• Customer support tickets and any information you provide to our support teams
• Survey responses, contest entries, and feedback

3.2 Automatically Collected Data

When you use our Services, we automatically collect certain technical and usage data, including:

• Device Identifiers: Advertising identifiers (Google Advertising ID, Apple IDFA), device IDs, and installation identifiers
• IP Address: Your Internet Protocol address, which may indicate your approximate geographic location
• Device Information: Device model, operating system, version, language settings, screen resolution, and hardware specifications
• Gameplay Data: Game progress, in-game purchases, virtual currency balances, achievements, session duration, and feature usage
• Timestamps: Login times, session start and end times, and event timestamps
• Crash Logs and Diagnostics: Technical error reports, crash data, and performance metrics to help us identify and fix issues
• Network Information: Connection type (Wi-Fi, cellular), carrier information, and network performance data

3.3 Third-Party Sources

When you access our Services through third-party platforms or social media accounts (such as Google Play, Apple Game Center, or Facebook), we may receive information from those platforms, including:

• Your platform user ID and publicly available profile information
• Friends list (if you grant permission)
• Information about your activities on or through the connected third-party platform
• Any other information you or the platform share with us based on your privacy settings

4. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR) Article 6, we process your personal data based on the following legal grounds:

• Consent (Art. 6(1)(a)): Where you have given clear consent for us to process your personal data for a specific purpose, such as receiving marketing communications, enabling personalized advertising, or sharing data with social media platforms.
• Contract Performance (Art. 6(1)(b)): Processing that is necessary to perform our contract with you or to take steps at your request before entering into a contract. This includes providing our games and Services, processing in-game purchases, and managing your account.
• Legitimate Interests (Art. 6(1)(f)): Processing that is necessary for our legitimate interests or those of a third party, provided your rights and freedoms do not override those interests. This includes improving our games and Services, ensuring security, preventing fraud, conducting analytics, and serving contextual advertising.
• Legal Obligation (Art. 6(1)(c)): Processing necessary for compliance with a legal obligation to which we are subject, including tax reporting, responding to lawful government requests, and maintaining records as required by applicable law.

5. How We Use Your Information

We use the information we collect for the following purposes:

• Deliver and Operate Services: Provide, maintain, and operate our games and related features, process transactions, and manage your account
• Improve and Develop: Analyze usage patterns, conduct research, and develop new features, products, and services
• Personalize Experience: Customize game content, offers, and recommendations based on your preferences and gameplay behavior
• Security and Fraud Prevention: Detect, investigate, and prevent fraudulent, unauthorized, or illegal activity, enforce our terms, and protect the safety of our users
• Analytics: Understand how our Services are used, measure effectiveness of features, and track performance metrics
• Advertising: Serve advertisements within our games, measure ad performance, and deliver relevant advertising experiences
• Customer Support: Respond to your inquiries, troubleshoot issues, and provide technical assistance
• Communications: Send you push notifications, in-app messages, and emails related to game updates, promotions, events, and service changes (with your consent where required)
• Legal Compliance: Fulfill our legal obligations, resolve disputes, and enforce our agreements

6. Advertising and Analytics

Our games display advertisements and use analytics tools to understand user behavior and improve our Services. We work with the following third-party advertising and analytics partners:

• Google Play Services
• Google AdMob
• Firebase Analytics
• Firebase Crashlytics
• Unity (Analytics and Ads)
• IronSource / LevelPlay (Unity)
• Google Ads

Personalized vs. Contextual Advertising

Personalized Advertising: With your consent, we and our advertising partners may use your advertising identifier (such as Google Advertising ID or Apple IDFA), gameplay data, and other information to deliver advertisements tailored to your interests. These ads are based on your activity across apps and websites over time.

Contextual Advertising: If you opt out of personalized advertising, you will still see ads in our games, but they will be based on non-personal factors such as the content of the game, your general location (country level), or the time of day, rather than your personal profile or browsing history.

How to Opt Out of Personalized Ads

You can limit personalized advertising through the following methods:

• Android: Go to Settings > Privacy > Ads and enable "Opt out of Ads Personalization" or delete your advertising ID
• iOS: Go to Settings > Privacy & Security > Tracking and disable "Allow Apps to Request to Track"
• In-Game Settings: Where available, use the privacy or ad preference settings within our games to manage your advertising choices

Please note that opting out does not reduce the number of ads you see; it only means the ads may be less relevant to your interests.

7. Cookies and Tracking Technologies

We and our partners use various tracking technologies to collect and store information when you use our Services:

• Device Identifiers: Unique identifiers assigned to your device, including advertising identifiers (GAID, IDFA) used to deliver and measure advertising
• SDKs (Software Development Kits): Code libraries embedded in our apps by third-party partners for analytics, advertising, crash reporting, and other functionality
• Local Storage: Data stored locally on your device to remember your preferences, game progress, and settings
• Server Logs: Automatically recorded data including IP address, device type, timestamps, and referring URLs when you interact with our web-based Services

These technologies are used to operate and secure our Services, analyze trends, track user interactions, serve and measure advertisements, and remember your preferences. You can manage certain tracking through your device settings as described in Section 6 above.

8. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with the following categories of recipients:

Service Providers

We share data with trusted service providers who perform services on our behalf, including cloud hosting and infrastructure, payment processing, customer support platforms, and email delivery services. These providers are contractually obligated to use your data only for the purposes we specify and to protect your information.

Advertising and Analytics Partners

We share certain data with our advertising and analytics partners (listed in Section 6) to deliver, measure, and optimize advertisements and to analyze how our Services are used. This may include device identifiers, IP addresses, and usage data.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal process, including court orders, subpoenas, or government requests. We may also disclose information to protect the rights, property, or safety of BizSim Game Studios, our users, or the public.

Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

9. International Data Transfers

BizSim Game Studios operates globally, and your personal information may be transferred to, stored, and processed in countries other than your country of residence, including countries that may not provide the same level of data protection as your home country.

When we transfer personal data internationally, we implement appropriate safeguards to ensure your information is protected in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Transfers to countries recognized as providing an adequate level of data protection
• Other legally approved transfer mechanisms and contractual protections

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. Our general retention periods are:

• Account Data: For the duration of your account plus 30 days after deletion request to allow for processing and any appeals
• Gameplay Data: For the duration of your account, deleted when the account is removed
• Analytics Data: Up to 26 months from the date of collection
• Customer Support Tickets: Up to 3 years from the date of resolution
• Financial and Transaction Records: As required by applicable tax and commercial laws (typically 5-10 years)
• Crash Logs and Diagnostics: Up to 180 days from the date of collection

When your data is no longer needed, we will securely delete or anonymize it so that it can no longer be associated with you.

11. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: Data in transit is protected using TLS/SSL encryption, and sensitive data at rest is encrypted using industry-standard algorithms
• Access Controls: Strict access controls ensure that only authorized personnel can access personal data, based on the principle of least privilege
• Regular Audits: We conduct periodic reviews and audits of our security practices and systems
• Incident Response: We maintain an incident response plan to promptly address any security breaches and will notify affected users and relevant authorities as required by law

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee the absolute security of your data.

12. Children's Privacy

Our Services are not directed to children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children under 13 without verifiable parental consent, in compliance with the Children's Online Privacy Protection Act (COPPA).

In accordance with the 2025 COPPA amendments, we do not engage in targeted advertising directed at children. If we learn that we have inadvertently collected personal information from a child under 13 without appropriate parental consent, we will take steps to delete that information as quickly as possible.

If you are a parent or guardian and believe your child has provided personal information to us without your consent, please contact us immediately at privacy@bizsim.com so that we can take appropriate action.

13. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data, subject to certain legal exceptions
• Right to Restriction: Request that we limit the processing of your personal data in certain circumstances
• Right to Data Portability: Request to receive your personal data in a structured, commonly used, and machine-readable format
• Right to Object: Object to the processing of your personal data based on legitimate interests or for direct marketing purposes
• Right to Withdraw Consent: Where processing is based on consent, withdraw your consent at any time without affecting the lawfulness of prior processing

14. For EU/EEA Residents

If you are located in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR):

• You have the right to lodge a complaint with your local data protection supervisory authority if you believe that our processing of your personal data violates the GDPR
• We will only process your personal data where we have a valid legal basis as described in Section 4 of this Privacy Policy
• Where we rely on legitimate interests as a legal basis, you have the right to object, and we will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms
• You will not be subject to decisions based solely on automated processing, including profiling, that produce legal effects or similarly significantly affect you, unless we have your explicit consent or it is necessary for a contract

For GDPR-related inquiries, please contact our data protection contact at privacy@bizsim.com.

15. For Turkish Residents (KVKK)

If you are a resident of Turkey, your personal data is also protected under the Kisisel Verilerin Korunmasi Kanunu (KVKK - Law No. 6698 on the Protection of Personal Data).

Data Controller: BizSim Game Studios, Istanbul, Turkey. We are registered with the Data Controllers Registry (VERBIS) as required by the KVKK.

Under KVKK Article 11, you have the following rights:

• Learning whether your personal data is processed
• Requesting information about the processing if your data has been processed
• Learning the purpose of data processing and whether data is used in accordance with its purpose
• Knowing the third parties to whom your personal data is transferred domestically or abroad
• Requesting correction of personal data if it is incomplete or inaccurately processed
• Requesting deletion or destruction of personal data under the conditions set forth in KVKK Article 7
• Requesting notification of corrections, deletions, or destruction to third parties to whom personal data has been transferred
• Objecting to any result that is to your detriment arising from the analysis of processed data exclusively through automated systems
• Requesting compensation for damages arising from the unlawful processing of personal data

To exercise your rights under the KVKK, please submit your request to privacy@bizsim.com. If you are not satisfied with our response, you have the right to file a complaint with the Kisisel Verileri Koruma Kurumu (Personal Data Protection Authority).

16. For US Residents

If you are a resident of the United States, including California, Virginia, Colorado, Connecticut, Utah, or other states with comprehensive privacy legislation, you may have additional privacy rights.

For detailed information about your rights under US state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), please review our US Privacy Law Notice.

17. Linked Sites and Advertisers

Our Services may contain links to third-party websites, services, or advertisements that are not owned or controlled by BizSim Game Studios. This Privacy Policy applies only to our Services. We are not responsible for the privacy practices, content, or data collection of any third-party websites or services.

We encourage you to review the privacy policies of any third-party sites or services that you visit or interact with through our games.

18. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Effective Date" at the top of this page.

For material changes that significantly affect how we handle your personal data, we will make reasonable efforts to notify you through in-app notifications, email (if you have provided one), or a prominent notice within our Services before the changes take effect.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Services after changes are posted constitutes your acceptance of the updated Privacy Policy.

19. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us: